Michael Weed
AI Consultant & Solutions Architect
I architect intelligent systems that solve real business problems. I turn digital data into profit and loss.
I architect intelligent systems that solve real business problems.
Let's Build What's NextSifting for Digital Gold
Data is the digital gold rush of the 2020s. But like real gold, it needs to be sifted for and cleaned. My professional philosophy is rooted in this principle: to find the counterintuitive insights that challenge assumptions and drive real-world results. I bridge the gap between complex business needs and technical execution, architecting solutions that balance cutting-edge capability with the critical realities of cost, security, and compliance.
My Toolkit
The Counterintuitive KPI: How Slower Work Led to 25% More Efficiency
At Forever 21, the phone sales team was consistently doubling their target handle time. The conventional wisdom was to coach for more speed.
My two-month analysis revealed a different story. I proposed a counterintuitive solution: increase the target handle time. After a successful beta test, this single change was rolled out globally, resulting in a 25% decrease in actual handle time and a significant lift in efficiency. This is my approach: data-driven strategy over gut-feel assumptions.
Work Samples
Developed a system to analyze sales call transcripts, providing real-time sentiment analysis and product-mention frequency.
Architected a seamless integration between Salesforce CRM and AWS Connect to provide agents with contextual customer data during calls.
Built a tool to automate User Acceptance Testing result compilation, reducing manual reporting effort by 90%.
Let's Connect
Have a challenge? Need a strategic partner? Let's talk.