AI-Powered Sales Insights
Developed a system to analyze sales call transcripts, providing real-time sentiment analysis and product-mention frequency.
Sales managers lacked visibility into call quality and product feedback, making it difficult to coach reps and identify market trends.
I architected and led the development of a GenAI pipeline using AWS services. The system transcribed calls, performed sentiment analysis with Gemini, and extracted entities like product names and competitor mentions. Results were visualized in a real-time dashboard.
Provided actionable insights that led to a 15% improvement in call sentiment scores and a 20% increase in upsell opportunities identified by reps. The product team gained a direct line to customer feedback, shortening the feature request cycle.